As part of its approach to deliver unmatched customer experience, Orange Jordan announced the renewal of its global COPC certification for the seventh consecutive year in 2026. This reflects the company’s unwavering dedication to providing services with the highest quality standards and operational excellence, representing its leadership and distinction, thus rising to solidify its position among the top customer service leaders worldwide that have obtained this prestigious certificate.
The company renewed the certification, which is awarded to organizations that achieve outstanding performance in operations management and customer experience. This milestone underscores the company’s continued success in maintaining and enhancing the highest standards of operational efficiency. It also emphasized the company’s position as the true responsible digital leader in the Kingdom and a trusted partner seeking to ensure an integrated and distinguished experience that meets the needs of customers across all touchpoints.
On this occasion, Orange Jordan affirmed that this achievement embodies its commitment to excellence and continuous improvement, ensuring a seamless and reliable customer experience that meet the highest global standards. It further noted that customer satisfaction lies at the heart of its success and is a key driver of its strategy to build long-term relationships with customers through fruitful and sustainable interactions at various stages of their journey, while anticipating their needs and meeting their renewed aspirations. Seven consecutive years of renewing this global certificate also reflect the pivotal role played by the company in supporting digital transformation in Jordan and strengthening the national innovation system through its positive impact initiatives and digital solutions directed at individuals and companies.
Notably, the COPC certificate is classified among the strongest international standards in customer experience operations, with it being established as an international reference for measuring levels of quality, efficiency, and customer satisfaction. The Customer Operations Performance Center is one of the world’s leading bodies specializing in setting standards related to the quality levels of services provided by customer service centers in global companies, evaluating companies' performance in accordance with these standards, and issuing accredited certificates.
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