Orange Jordan receives COPC certificates, the highest recognition in customer service

Orange Jordan receives COPC certificates, the highest recognition in customer service

1 Mar 2021
​Orange Jordan receives Customer Operations Performance Centre's (COPC) certificate for the second consecutive year, the world's first institution specialized in licensing, operating and monitoring performance of customer service centers, affirming the company's leading position as one of the first companies to apply this international certificate standards in the kingdom. Thanks to the company's teams support and Orange Group global expertise in customer service, Orange Jordan continues to enrich customer experiences and open more channels to connect and meet their needs, in addition to constantly updating showrooms in line with digital transformation, in addition to holding partnerships to expand their areas of benefit and to increase awareness of ways to enjoy safe and responsible digital solutions. Chief Consumer Market Officer at Orange Jordan, Mrs. Naila Al Dawoud, said that the company's strategy pays great attention to allow the company's teams to offer unmatched services according to international standards at all levels, noting that this awards recognizes many employees success in the international organization examination and trains them on the required standards and specifications.  Al Dawoud noted also that the excelled customer service is accompanies with Orange Jordan's keenness in offering advanced high quality telecom solutions, highlighting the huge investment in the networks and improving quality, speed and efficiency which allowed Orange to achieve a leading position and guarantee customers satisfaction from individuals and corporates.  Chief Enterprise Officer at Orange Jordan, Sami Smeirat, stated that COPC is an international certificate that proves the company's guarantee for highest customer service performance, assuring its thrive to enrich customers experiences even for enterprise sector, to cater to their needs and aspiration, in addition to providing quality value for Orange's advanced products and services.  Its worth mentioning that COPC international institution is one of the prominent institutions in the field of setting standards related to services quality levels provided by customer service centers in international companies, evaluating companies' performance according to these standards and granting certificates of conformity to the COPC.  ​ -End- 
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