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VoLTE Roaming Service

Allows you to make voice calls via the 4G/LTE network while Roaming

What is VoLTE Roaming?

VoLTE is short for Voice over Long-Term Evolution (Voice over LTE). VoLTE roaming allows for traditional voice communication to be delivered over the 4G/LTE mobile network instead of traditional 2G and 3G networks while roaming. The feature aims to improve the quality of voice calls by offering HD voice and simultaneous voice and data transfer during a call. It also ensures faster call set-up times and improved network availability.

VoLTE meets your everyday needs by making multitasking easier than ever. By activating it, you can browse the web and download media while on the call.

Explore about

VoLTE roaming in USA


Since February 2022, the 2G/3G AT&T network in the US has been completely closed (the US operators take this decision) to free up space for new technologies (4G, 5G...). As a result, only 4G smartphones and smartphones with VoLTE can access the roaming service in the US.

In other words, only customers with a compatible smartphone can make and receive calls, send and receive text messages, and surf while roaming in the US.

To enjoy the best coverage and optimal service while roaming in these countries, we strongly recommend using VoLTE-compatible smartphones.

Orange Jordan currently has roaming agreements with the following operators to offer VoLTE
VoLTE

VoLTE roaming FAQs

Are there any subscription fees for VoLTE roaming?

No.VoLTE roaming is charged at the same rate as regular voice calls and does not consume your mobile data. Voice calls and the internet are priced according to standard roaming tariffs or roaming bundles. For example, if you have activated a voice roaming bundle the call will deduct minutes from the bundle or charge you based on the standard roaming tariffs.

Does VoLTE roaming work while roaming?

Yes, and it depends on VoLTE roaming agreements with the mobile operators in the visited country. The service is available now in:

CountryNetwork
USAAT & T
USAVerizon
USAT-Mobile
SingaporeStarhub
JapanDocomo

 

How can I activate Voice over LTE?

It can be activated through My Orange app then by adjusting the “Settings” menu on your handset device.For more details, please check Youtube link


Android:

Step 1: (activate VoLTE service from My Orange App)

  • Open My Orange App
  • Go to Mobile services
  • Select VoLTE
  • Press Activate VoLTE
     

Step 2: (activate the service from your mobile settings)

  • Go to Settings
  • SIM cards & Mobile networks
  • Click on Orange SIM cards settings.
  • Put VoLTE slider on This may slightly vary depending on your smartphone model.

    For more details please check this Youtube link

iPhone:

Step 1: (activate VoLTE service from My Orange App)

  • Open My Orange App
  • Go to VoLTE (Voice Over LTE)
  • Press Activate VoLTE
     

Step 2: (activate the service from your mobile settings)

  • Go to Settings
  • Click on Cellular
  • Go to Cellular Data Options
  • Tap Voice & Data
  • Select LTE Put VoLTE slider on/off.

    For more details please check this Youtube link

What happens when moving from an area covered by 4G / LTE to an area covered only by a 3G network? And if the subscriber is in an active connection, will there be any interruption?

It is automatically switched from 4G network to 3G/2G without interruption in the call. In case 3G/2G networks are suspended the call will be dropped

The following devices support VoLTE and tested under Orange Jordan network, please make sure you have the latest software version from your device manufacturer and activate the service through My Orange App to enjoy the service:
Samsung Models
  • Galaxy S22 Ultra
  • Galaxy S22+
  • Galaxy S22
  • Galaxy S23 Ultra
  • Galaxy S23+
  • Galaxy S23
  • Note 20 Ultra
  • Note 20
  • Galaxy-Xcover-Pro2
  • Galaxy Z Fold 3 5G
  • Galaxy Z Flip 3 5G
  • Galaxy Z Fold 4
  • Galaxy fZ Flip 4
  • Galaxy S20
  • Galaxy S20 Ultra
  • Galaxy S20+
  • Galaxy S21
  • Galaxy S21+
  • Galaxy S21 Ultra
  • Galaxy A52
  • Galaxy Tab S7 +
  • Galaxy Tab S8+
  • Galaxy Tab S8
  • Galaxy Tab S8 Ultra
  • Galaxy Tab S7 L
  • Galaxy S21 FE 5G
  • Galaxy M62
  • Galaxy Note 10 Lite
  • Galaxy Z Fold 2
  • Galaxy Z Flip 
  • Galaxy A33 5G
  • Galaxy M52 5G
  • Galaxy A71 
  • Galaxy A73 5G
  • Galaxy A53 5G
  • Galaxy M53 5G
  • Galaxy A72
  • Galaxy A13 5G
  • Galaxy A32
  • Galaxy S20 FE
  • Galaxy M22
  • Galaxy A22
  • Galaxy A52s 5G
  • Galaxy A52 5G
  • Galaxy M33
  • Galaxy A51
  • Galaxy A22 5G
  • Galaxy A23
  • Galaxy M32
  • Galaxy M33 5G
  • Galaxy M52 5G
  • Galaxy M53 5g
  • Galaxy M62
  • Galaxy Note 10 Lite
  • GALAXY NOTE 10 LITE (R7)
  • Galaxy Note 20 Ultra 5G
  • GALAXY NOTE10+
  • Galaxy Note20
  • GALAXY NOTE20 5G
  • Galaxy Note20 Ultra
  • GALAXY NOTE20 ULTRA 5G
  • Galaxy Note20+
  • GALAXY S10 5G
  • GALAXY S10 (128GB)
  • Galaxy S10 Lite
  • GALAXY S10+  (128GB)
  • GALAXY S10E
  • GALAXY S10E (128GB)
  • GALAXY S20
  • Galaxy S20 FE
  • Galaxy S20 FE LTE
  • GALAXY S20 PLUS
  • GALAXY S20 ULTRA
  • Galaxy S20 Ultra 5G
  • GALAXY S20+ 5G
  • Galaxy S21 5G
  • Galaxy S21 FE
  • GALAXY S21 FE 5G
  • Galaxy S21 Ultra 5G
  • Galaxy S21+ 5G
  • GALAXY S21FE  5G
  • GALAXY S22
  • GALAXY S22 ULTRA
  • GALAXY S22+
  • Galaxy S23
  • Galaxy S23 ULTRA
  • Galaxy S23+
  • Galaxy Tab A7 Lite
  • Galaxy Z Flip
  • GALAXY Z FLIP3 5G
  • GALAXY Z FLIP4
  • Galaxy Z Fold2 5G
  • GALAXY Z FLIP5
  • Galaxy Z Fold5
  • Galaxy Z Fold2 LTE
  • GALAXY Z FOLD3 5G
  • M13 4_64GB
  • MEA ONLY - A11
  • MEA ONLY - M11
  • Samsung Galaxy A20 SM-A205F
  • Samsung Galaxy Win 4.7 GT-i8552
  • SM-R380 - GEAR 2
Infinix Models
  • HOT 10 Play
  • HOT 10i
  • HOT 10T
  • HOT 11 Play
  • HOT 11
  • HOT 11S
  • HOT 12
  • HOT 12 Play
  • HOT 12i
  • HOT 20
  • HOT 20i
  • HOT 20S
  • NOTE 10
  • NOTE 10 PRO
  • NOTE 11
  • NOTE 11 Pro
  • NOTE 11S
  • NOTE 12
  • NOTE 12 PRO
  • NOTE 12 VIP
  • NOTE 12i 2022
  • SMART 5
  • SMART 6
  • SMART 6 PLUS
  • SMART 6 HD
  • SMART 7
  • SMART 7 PLUS
  • ZERO 20
  • ZERO ULTRA
  • ZERO X
  • ZERO X Pro
     
Tecno Models
  • CAMON 16
  • CAMON 16 Premier
  • CAMON 17
  • CAMON 17 Pro
  • CAMON 18
  • CAMON 18 Premier
  • CAMON 18P
  • CAMON 19
  • CAMON 19 Neo
  • CAMON 19 Pro
  • CAMON 19 Pro 5G
  • PHANTOM X
  • POP 6 Pro
  • POVA 2
  • POVA 3
  • POVA 5G
  • POVA Neo
  • POVA Neo 2
  • TECNO SPARK 7
  • TECNO SPARK 7T
  • TECNO SPARK 8
  • TECNO SPARK 8 Pro
  • TECNO SPARK 8C
  • TECNO SPARK 8T
  • TECNO SPARK 9 Pro
  • TECNO SPARK 9T
  • TECNO SPARK 10 Pro
  • TECNO SPARK 10
  • TECNO SPARK Go 2022
Xiaomi Models
  • REDMI 10 2022
  • REDMI 10A
  • REDMI 10C
  • Redmi 10 5G
  • XIAOMI 12 LITE
  • XIAOMI 12 PRO
Apple Models
  • IPHONE 15 PRO MAX
  • IPHONE 15 PRO
  • IPHONE 15
  • IPHONE 15 PLUS
  • IPHONE 14 PRO MAX
  • IPHONE 14 PRO
  • IPHONE 14
  • IPHONE 14 PLUS
  • iPhone 13 Pro Max
  • iPhone 13 Pro
  • iPhone 13
  • iPhone 13 Mini
  • IPHONE 12 PRO MAX
  • IPHONE 12 PRO
  • IPHONE 12
  • IPHONE 12 MINI
  • IPHONE 11 PRO MAX
  • IPHONE 11 PRO
  • IPHONE 11
  • IPHONE SE
  • IPHONE XS MAX 64GB
  • IPHONE XS 64GB
  • IPHONE XS MAX
  • IPHONE XS
  • IPHONE XR 64GB
  • IPHONE XR
  • IPHONE X (except A1865 model)
Huawei models
  • Nova 8
  • Nova 7i
  • NOVA Y70
  • Y9
  • Y9 2019
  • Y9 2019 [JKM-LX1]
  • Y9 Prime 2019
  • Y9 Prime 2019 [STK-L21]
  • Y9s
  • ANG-LX1
  • Mate 30 Pro 5G
  • Mate 30 Pro
  • P40PRO
  • P40
  • P40 lite
  • P30PRO
  • P30
  • P30 LITE
  • VOGUE (256G)
  • VoLTE (Voice over LTE) is a service available to certain smartphone devices on that allows for traditional voice calls to be terminated over the 4G/LTE network as opposed to the traditional older 2G and 3G networks. The service aims to improve voice call quality by offering HD voice, simultaneous voice and data transfer during a call, faster call set-up times, as well as better network availability
  • In order to use VoLTE while roaming the customer needs to have a compatible device that supports VoLTE on the visited networks, the latest SW release, as well as the VoLTE service provisioned on their SIM card. the service is free of charge. The VoLTE function, depending on device type, may also need to be switched on in the device's settings, please consult your device manufacturer's user guide to find out where to enable VoLTE.
  • VoLTE will only function when in 4G/LTE coverage, however it is important to note that the device will automatically switch back to the older 2G and 3G technologies when necessary to enable a seamless experience. A customer on VoLTE can call a customer on a non-VoLTE device, or who is not in 4G/LTE coverage, and vice versa however, the full functionality of VoLTE may be limited. 
  • VoLTE roaming is charged at the same rate as other voice calls and does not consume your mobile data. Voice calls and the internet are priced according to standard roaming tariffs or roaming bundles. For example, if you have activated a voice roaming bundle the call will deduct minutes from the bundle or charge you based on the standard roaming tariffs.
  • NB: VoLTE calling will NOT use available Data bundles.
  • In order for a customer to determine if their VoLTE calling is active and working, they need to look for the following indicators bearing in mind these can be different from device to device.
    • A logo on the screen that says 'VoLTE'.
    • When making or receiving a call the 4G logo remains on the screen and does not change to 3G.
  • NB: You may need to pull down from the top of the screen of your device in order to see all logos and/or text.
  • Orange Jordan reserves the right to amend these terms and conditions.