International and Roaming

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

What is Roaming Data Bill Control Feature (Anti-Bill shock)?

Anti-Bill shock: It is a service which will protect you while roaming from having high bills from data roaming, by defining a specific limit on consumption.

What is the default limit on consumption and if I can change it?

The 500 JDs will be set as a default limit on consumption for all customers and customer can update it to any amount between 10 – 10,000 JDs , Via Dialing *979#

How can I get notified?

You will be notified while reaching the following consumption limits: 50%, 75% and 99%, then you will be notified that the data usage is blocked and you should either buy Roaming data bundle or update the consumption limit value

How can I deactivate my data roaming by using the roaming data bill control feature?

Cutoff feature will be replaced by 0 JDs consumption limit value at Roaming Data Bill Control Feature (Anti-Bill shock) , VIA Dialing *979#

How can I check the remaining amount of consumption limit and the validity?

You can check the remaining amount of consumption limit and the validity Via Dialing *979#

When I have a roaming data bundle activated, will the roaming data bill control feature still be applied?

No, Roaming Data Bill Control Feature (Anti-Bill shock) will be applied to the roaming consumption outside the bundle only

Is the ABS service will reset automatically?

• For Pay Monthly it will be on the bill cycle date
• For Pay As You Go it will be at the beginning of each month

How can I disable the roaming data bill control feature?

By dialing *979#

What is the International Roaming?

International Roaming Service allows you to use your mobile phone to make calls while abroad. You can make and receive calls, send and receive text messages (SMS) or surf the internet and download content.

How can I subscribe to roaming the service?

The service is active for all Pay as You Go customers.

If you are a Pay Monthly customer, please visit one of our shops, as a deposit amount is required

How can I make a call while roaming?

Dial the phone number using the international format for the country you are calling (i.e. 0096277XXXXXXXX or +96277XXXXXXXXX)

How can I send an SMS while roaming?

Insert the mobile number using the international format in the “To” field (i.e. 0096277XXXXXX or +96277XXXXXX)

How can I use internet while roaming?

Turn on data roaming on your mobile and make sure that the access point name (APN) is: net.orange.jo

How I can know the available roaming bundles per country?

• When you arrive at your destination you will receive SMS notifications regarding the available roaming bundles in the visited country.
• Or by visiting: https://oran.ge/2r7cAjq

What shall I do before I travel?

• Make sure that the roaming service is activated on your line.
• All Orange Jordan Pay as you go (Prepaid) customers have active roaming service by default , but If you are a Pay Monthly customer, please visit one of our shops, as a deposit amount is required
• Check roaming services availability and roaming rates, bundles and offers in the country you are going to visit by following the link: https://internationalandroaming.orange.jo/roaming-services/roaming-map/
• Make sure you have a compatible power adapter so you can charge your phone. We recommend that you take a World Travel Adaptor available in the local market that allows you to use your mobile charger anywhere around the world.
• Disable the auto-update option in Google Play or App Store Settings.
• If you are Pay as You Go or Cost Control customer, please make sure you have enough credit to use while roaming.
• Check your Anti-Bill Shock limit for data usage while roaming by dial *979#.

What shall I do when I arrive at my destination?

• Switch on your mobile.
• In most cases, your mobile will automatically search for and register on a network.
• If not, check your phone’s user guide to find out how to search for a network manually.
• You will receive SMS notifications regarding roaming rates in the network you are roaming on, and about roaming special offers available in this country.
• Keep this SMS on your phone for further reference.
• When you purchase a roaming bundle, you will receive a confirmation SMS, as well as notifications of the completion of 50%, 75%, and 100% of your bundle.

How I can save while roaming?

• Subscribe to one of the roaming bundles and offers available in the country you are traveling by dialing *777# or by visiting our website: https://internationalandroaming.orange.jo/roaming-services/
• Turn off Automatic Updates.
• Some phones and computers have programs that automatically download updates and new versions once they are connected to the internet. Turn off automatic updates before you travel as they might consume a considerable volume of data.

How I can know about the standard roaming tariff per service and country?

• When you arrive at your destination you will receive SMS notifications regarding roaming rates in the network you are roaming on.
• For detailed standard roaming tariffs please visit: https://internationalandroaming.orange.jo/roaming-services/roaming-map/

How I can contact the Call Center while roaming?

You can Call Orange Jordan Call center using the international Format (00962777700177), and it will be charged as “Call to Jordan” based on the roaming country and operator

1) How can I subscribe to Arabia Passenger Bundles?

By dialing *963# or *777# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which Countries & operators can I use this service in?

5) How can I check my bundle status?

You can always inquire about roaming bundle expiry date and remaining balance by dialing *963#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *963#

7) How I will be charged after all bundles consumed or expired?

You will be charged based on standard roaming rates (For More Please Click here )

1) How can I subscribe to Europe and North America Passenger Bundles?

By dialing *965# or *777# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which countries & operators are included in the bundle?

5) How can I check my bundle status?

You can always inquire about roaming bundle expiry date and remaining balance by dialing *965#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *965#

7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates (For More Please Click here )

1) How can I subscribe to Asia Passenger Bundles?

By dialing *967# or *777# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which countries & operators are included in the bundle?

The Roaming Data Bundle is available in:

• Hong Kong: HKT
• India: Airtel
• Indonesia: Telkomsel
• Kazakhstan: Beeline, Kcell
• Pakistan: Jazz
• Philippines: Smart
• Uzbekistan: Beeline
• China: China Unicom
• South Korea: SK Telecom

5) How can I check my bundle status?

You can always inquire about roaming bundle expiry date and remaining balance by dialing *967#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *967#

7) How I will be charged after all bundles consumed or expired?

You will be charged based on standard roaming rates (For More Please Click here )

1) How can I subscribe to Saudi Passenger Bundles?

By dialing *966# or *777# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which countries & operators are included in the bundle?

Saudi Arabia: STC and Mobily

5) How can I check my bundle status?

You can always inquire about roaming bundle expiry date and remaining balance by dialing *966#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *966#

7) How I will be charged after all bundles consumed or expired?

You will be charged based on standard roaming rates (For More Please Click here )

1) How can I subscribe to Turkey Passenger Bundles?

By dialing *090# or *777# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which countries & operators are included in the bundle?

Turkey: Turkcell, Turk Telekom and Vodafone

5) How can I check my bundle status?

You can always inquire about roaming bundle expiry date and remaining balance by dialing *090#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *090#

7) How I will be charged after all bundles consumed or expired?

You will be charged based on standard roaming rates (For More Please Click here )

1) How can I subscribe to Palestine Passenger Bundles?

By dialing *970# or *777# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly

For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which countries & operators are included in the bundle?

• Palestine: Ooredoo and Jawwal

5) How can I check my bundle status?

You can always inquire about roaming bundle expiry date and remaining balance by dialing *970#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *970#

7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates (For More Please Click here )

1) How can I subscribe to Africa Passenger Bundles?

By dialing *964# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go and Cost Control subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which Countries & operators can I use this service in?

The Roaming Data Bundle is available in:

• Tunisia: Orange
• Morocco: Orange
• Botswana: Orange
• Cameroon: Orange
• Central African Republic: Orange
• Democratic Republic of the Congo: Orange
• Guinea: Orange
• Guinea Bissau: Orange
• Ivory Coast: Orange
• Madagascar: Orange
• Mali: Orange
• Niger: Orange
• Reunion: Orange
• Senegal: Orange

5) How can I check my bundle status?

You can always inquire about roaming bundle remaining volume via *964#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *964#

7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates (For More Please Click here )

1) How can I subscribe to Georgia Passenger Bundles?

By dialing *968# or *777# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which countries & operators are included in the bundle?

• Georgia: Geocell

5) How can I check my bundle status?

You can always inquire about roaming bundle expiry date and remaining balance by dialing *968#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *968#

7) How I will be charged after all bundles consumed or expired?

You will be charges based on standard roaming rates (For More Please Click here )

1) How can I subscribe to Passenger call receiving Bundles?

By dialing *987# or *777# or call 1777

2) What is the eligibility for subscription?

All Orange Pay Monthly, pay as You Go & Cost Control customers are eligible. For pay monthly (Post-paid) and Cost Control subscribers, bundle subscription fee will be added to the monthly bill

For Pay as You Go subscribers, bundle subscription will be deducted from the main balance

3) Do I need to have roaming service activated?

Yes

4) Which countries & operators are included in the bundle?

The bundle is available worldwide in all operators

5) How can I check my bundle status?

You can always inquire about roaming bundle expiry date and remaining balance by dialing *987#

6) Can I buy more than one roaming bundle at the same time?

Yes, you can activate a new bundle before your current one expires by dialing *987#

7) How I will be charged after all bundles consumed or expired?

You will be charged based on standard roaming rates For More Please Click here )