Find help answers on Orange Money Service, visit our help center to get more information on using the Mobile Wallet.
It is now possible to open an Orange Money wallet free of charge while at home through self-registration and have your wallet activated automatically so that you can receive your salary, pay for your basic needs such as bread, medicine, and groceries, refill your Orange Prepaid lines, pay your Orange Postpaid bills and send and receive money easily.
Through your mobile (self-registration): You can open your account by following the below steps:
Download the app from the Google Play Store, Apple Store, or HUAWEI AppGallery directly to your mobile phone
Create your profile using the self-registration on the mobile app
Add your phone number and your personal information
Take a picture of your ID (Front & Back)
After that you will receive a SMS that Orange Money Wallet is created successfully
Visit any of authorized Points of Sale or partners (full registration process) you need to fill the opening wallet form and provide the required documents
All types of mobile devices support Orange Money. All you need is just an active mobile phone number.
To know more about the limits of purchases, transfers, withdrawals, or deposits please visit the Transactions Fees and Limits page
Yes, Orange Money Visa Companion Card can be connected to PayPal account to make purchases. As for the transfer and the rest of the PAYPAL services currently are not available.
If the wallet balance is less than 2 JDs, the available amount will be deducted.
The deduction will only be applied to wallets with balances
It will be renewed for one year
Yes
Deductions will begin on the next month after dormancy and it will take place on the 28th of each month
QR (Quick Response) Code is a new secured digital payment method provided by Orange Money that can read barcode by most smartphone cameras.
when reaching the cashier, your purchases will be calculated and then entering the total on a device, and then creating a QR code, after that through Orange Money application on the mobile press on “Transactions by QR code” and scan the QR code on the cashier device and then The required amount will appear on the mobile with full transaction details for approval and completion of the purchase.
You can use QR payment at all of Orange shops, to check our list of shops, please follow this link: https://oran.ge/2L4KTTX
QR service is free of charge
Our customer service agents are ready to serve you, please call 1441 or 0777700141 for more information
CliQ is a system for instant payments. It is owned and operated by JoPACC. The system enables the instant transfer of money.
Currently, Orange Money clients and selected banks clients which are connected on the system can benefit from the system services.
We apply the same local transfers limit, which is 10 transfers per day
To know the Cliq transfer fees, please visit Transaction Fees and Limits page
You can send money internationally from Orange Money wallet by following the below steps:
You can send and receive money internationally to more than 200 countries
Based on The Central Bank of Jordan, the maximum monthly limit for the total value of outgoing and incoming international transfers should not exceed 5,000 Jordanian Dinars
You can check the status of your transfers anytime in the app by following the below steps:
No
Our receipts are electronic; you can download and share your transactions through your mini statement
Yes, you can send money to the recipient’s Bank Account if this option is supported in the recipient’s country
You can receive money internationally to your Orange Money wallet by following the below steps:
Transfer fees depend on the recipient’s country and the transfer value
The minimum amount that you can cash in into your wallet through eFAWATEERcom bank to wallet is 5 JDs
Electronic Vouchers are prepaid cards that contain a specific amount of money that anyone can buy to download favorite applications, games, videos or content.
You can pay for the Electronic Vouchers directly through your Orange Money wallet
You can purchase your favorite Electronic Vouchers from Orange Money wallet by following the below steps:
You can find all your Electronic Vouchers that you purchased in “My e-Vouchers” tab
You can find the details for the electronic Vouchers that you purchased in “My e-Vouchers” tab and you can see the details by clicking “More details”
Please call 1441 from Orange or 0777700141 from other networks
Please call 1441 from Orange or 0777700141 from other networks and we will be more than happy to help you
Denomination is the value that you will find in your account when you redeem your Electronic Voucher on the respective platform, the price is the Electronic Voucher value in Jordanian Dinars
Expiry of Electronic Vouchers is 6 months from purchasing time
The currency used is Jordanian Dinars
No, when the Electronic Voucher is purchased in a different account store, the Electronic Voucher code will not work
Google Pay is a fast, simple, and secure way to pay using your Android mobile device. It allows you to make contactless payments in stores, as well as purchases in apps and on websites — all without needing to carry your physical card, after adding it to Google Wallet Application.
If you're using the Orange Money Wallet, you can easily link your Orange Money Visa card to Google Pay. This enables you to make secure and convenient payments directly from your mobile phone, as long as your device supports NFC (Near Field Communication) and to be activated and has Google wallet enabled.
Yes! If you have a Orange Money Visa card issued, and your mobile device supports Google Pay, you can easily add your card to Google Wallet and start paying with your phone.
Follow these steps:
Note: Make sure your device supports NFC (Near Field Communication) to make contactless payments.
Yes, you can add your Orange Money Visa card to more than one device. The card will be securely linked and stored separately on each device, so you can enjoy safe and independent use across all your devices.
If your card is cancelled, it will no longer work. You will need to remove the old card and add the new one manually to continue using Google Pay.
You can use Google Pay:
Yes. your Orange Money Visa Card does not transfer automatically. You’ll need to add it again on your new device.
Just open the Google Wallet application, select your card, tap the three dots (⋮), then choose “Remove payment method.”
Yes. You can view recent transactions made with Google Pay in the Google Wallet app or inside Orange Money Mini statement inside Orange Money wallet application.
Yes. Your physical Orange Money Visa Card will continue to work as usual. Google Pay is just an additional, convenient way to pay.
You’ll need to remove the old one and add the new card again.
Yes, You can use Google Pay on many websites and apps where you see the Google Pay button at checkout
Yes, you can! Just follow these steps: Before you start:
To add your card to your smartwatch:
Try to login to your Orange Money wallet from your device and freez your Orange Money visa card, or you can contact Orange Money Call Center and report the Lost/stolen device and request your Orange Money Visa card be freeze
Yes, Google Wallet allows you to add multiple cards and select one as your primary card for payment transactions.
No this feature is free of charge.
Feature to allow Orange Money users to top up their Orange Money wallet balance by linking a bank card/payment card and pay to top up wallet balance, locally and internationally.
The service is available only to the below:
The service limits and fees:
Wallet Top-Up through Card – Fees
Limits : One transaction per day with a maximum amount of 250 JOD
Visa, Mastercard, and other commonly known schemes. Either debit, credit, and prepaid cards—whether they are issued locally in Jordan or internationally.
If you reach your daily or monthly top-up limit, you won’t be able to use the service until the limit resets.
In most cases, the top-up is processed instantly, and the amount will appear in your wallet right away. Occasionally, it may take a few minutes if there are network or any technical delays.
Yes. Orange Money uses bank-grade encryption and 3D Secure (OTP) verification to protect your transactions and card details. You transactions are processed through a licensed and certified payment gateway obeying international and PCI-DSS security standards and practices.
You can confirm if your transaction was successful by:
No, you cant.
If the amount was deducted from your card but not reflected in your wallet within a few minutes, please:
A top-up may be declined for several reasons, as below:
If your top-up doesn’t go through, please contact your bank or Orange Money Customer Service for help.
You can use the service wherever you have access to internet, and your wallet must be active.
Yes, you will receive a notification in case the payment is not authorized — for example, due to insufficient balance or any other reason.
No, You can’t user Orange Money card for this service
Yes, your personal and payment data are securely handled as per the related regulations.
For support, please contact Orange Money Call center on the number : 0777700141 or 1441.
A fully digital loan service that allows customers to apply for Arab Bank loans and repay installments directly through their Orange Money Wallet without paperwork or branch visits.
Arab Bank is the only party responsible for reviewing applications, making decisions, and setting all financing terms and conditions.
Once approved by Arab Bank, the loan amount will be credited directly to your Orange Money Wallet
Installments are automatically deducted monthly from your Orange Money Wallet according to the repayment schedule approved by Arab Bank.
You can benefit from a small personal (micro) loan from Arab Bank, designed to meet your financial needs in an easy and quick manner.
The loan carries a fixed, pre-determined interest rate, calculated based on the loan amount and tenor. The interest is deducted once, upfront, at the time the loan is granted.
No. The interest rate is fixed for the entire loan duration and does not change.
The loan tenor ranges from one month up to twelve months, subject to Arab Bank’s approval.
Yes, you can choose the repayment period from the available and approved options, according to your needs and repayment capacity.
Available within the app and activated with a single tap. No need to visit Orange Shops or wait for delivery, It is used for online shopping, allowing you to pay for purchases locally and globally
If you submit your loan application between the 1st and 15th of the month, your first monthly installment will be due at the end of the same month. If you submit your loan application between the 16th and 31st of the month, your first monthly installment will be due at the end of the following month.
PIN Management is a feature that allows you to manage your card PIN directly from Orange Money app , It includes the following services:
“Upon Changing the card PIN, the previous PIN will no longer be valid. To activate the new PIN, you must use the card at any ATM and enter the new PIN at least once.”
No. Once your PIN has been changed, your previous PIN becomes invalid immediately. And you must visit any ATM to activate it.
After changing your PIN, you must visit any ATM and perform at least one transaction that requires entering your PIN. This does not have to be a financial transaction once done, your new PIN will be activated.
Your card transactions that requires OTP (above 100 JD) will be locked after 3 wrong trails .
For ATM as the below:
For POS:
No. currently there is no fee for showing , changing, or unlocking your card PIN through Orange Money app.
Yes, the app will show the new PIN immediately but to activate it you must visit any ATM.
No, there is no specific time to activate your new card PIN.
Your new PIN will not be active until it is activated at ATM. If you attempt to use your card before activating the new PIN, transactions that require the new PIN such as purchases at POS terminals will be declined. To activate your new PIN, visit any ATM and perform a transaction that requires PIN entry. This can be either a financial or a non-financial transaction.
It is an international money transfer service that allows Orange Money users to send and receive money worldwide through their Orange Money wallets.
Users with an active Orange Money wallet can use the international money-transfer service.
Log in to the Orange Money app, select “Western Union”, then choose “Send Money”. Add the beneficiary and transfer details, review the information, accept the terms and conditions, and confirm the transaction.
You can send and receive international money transfers to and from more than 200 countries.
The total value of incoming and outgoing international transfers must not exceed JD 5,000 per month, in accordance with the requirements of the Central Bank of Jordan.
Fees vary depending on the destination country and the transfer amount.
Yes. Log in to the Orange Money app, select “International Transfers,” and then open “Transaction History” to check the transfer status.
Yes, if bank account transfers are supported in the beneficiary’s country.
Yes, you can add the transferred amount to your wallet account.
Yes, electronic receipts can be downloaded and shared through the mini statement in the Orange Money app.
Call 1441 from an Orange line or 0777700141 from other networks.
Log in to the Orange Money app, select “International Transfers”, and then choose “Receive”. Enter the transfer reference number provided by the sender, review the transfer details, and confirm the transaction. The amount will be credited securely to your Orange Money wallet.
You may need to provide the beneficiary’s full name, nationality, your relationship with the beneficiary, the purpose of the transfer, and the required transfer details.
It is a unique number generated after completing the transfer. You can copy it or share it with the beneficiary so they can receive the money.
No, you only need an active Orange Money wallet to use the service.
Yes, international money-transfer services through Orange Money are available 24/7.
Yes, Orange Money is a licensed payment service provider regulated by the Central Bank of Jordan. Always verify the beneficiary’s details before confirming a transfer and never share your wallet PIN or one-time password (OTP).
Available receiving methods depend on the beneficiary’s country. Select the available receiving method when entering the transfer details in the Orange Money app.
The applicable exchange rate depends on the destination country and selected currency. Review all transfer details before confirming the transaction.
A transfer reference number will appear in the app, and you will receive an SMS containing the transaction details.
Only send money to people you know and trust. Never share your wallet PIN, verification codes, or one-time password (OTP), and do not proceed if someone instructs you to provide information or answer security questions.
The available balance in the main account will be deducted, and the customer will remain fully responsible for settling the remaining amount and ensuring that sufficient funds are made available. late fees will be applied by Arab Bank in accordance with the agreement signed by the customer. Any late payment fees incurred will be added to the amount due with your next payment. Orange Money bears no responsibility for such fees.
The insurance service is provided by(American Life Insurance Company - MetLife) in cooperation with (Orange Money) wallet as a payment method for this insurance service and with preferred customization for Orange Money subscribers.
This service allows OM users to request personal accident insurance coverage up to 15,000 JD. It includes protection in the event of death or dismemberment due to an accident.
There are two package options:
One type of insurance, Insurance coverage for death, dismemberment, and permanent total disability due to an accident. Refer to MetLife for further details.
The insurance service is provided by (American Life Insurance Company - MetLife)
You can conveniently pay your insurance premiums through Orange Money Wallet, with automatic deductions based on your selected payment plan.
Yes, once the user submits a request for insurance, user authorizes Orange Money to automatically deduct the initial payment, and any future premiums related to the service.
Yes, customers have the right to manage automated payments for this service at any time through Orange Money application. They can enable or disable the payment directly from Metlife icon (automated payments section) and can stop the payment only from the Payments Control feature inside Orange Money application.
Yes, the customer can stop payment through Orange Money wallet at any time and choose to pay the premium for the insurance policy issued by MetLife (American Life Insurance Company) using any other payment method accepted by MetLife.
Once the payment is successful, you will receive SMS and Email from Metlife with all the needed info including the insurance policy.
Yes, you may cancel the policy by contacting Metlife within the terms and conditions set by the insurance provider.
Once the preauthorization is activated, the due amount will be automatically deducted from your wallet on each payment due date — no need to manually initiate or approve each transaction.
No, enabling preauthorized payments for the insurance service is free of charge and does not involve any additional fees or commissions.
If there isn’t enough balance in your Orange Money wallet to cover the payment, the preauthorization will not be processed, and the amount will not be deducted while you will receive insufficient balance SMS.
No, the premium must be paid in full. Partial payments are not accepted.
The insurance certificate from MetLife is issued only after the submitted request is completed, approved from Metlife side, and the required payment is successfully deducted.
The insurance provides financial coverage in the case of accidents resulting in death or dismemberment of the policyholder.
Enrollment is optional. Users must request one of the available insurance packages.
No you can’t change the payment plan through Orange Money, you might refer to MetLife for any changes or termination of the policy while you still can stop automated payment through Orange Money wallet.
No, customers are only allowed to hold one active insurance certificate at a time through Orange Money Wallet.
If a customer wishes to change their insurance package, they must contact MetLife directly to request the change.
No, there are no extra fees associated with using the insurance service.
For any questions or assistance related to the insurance service, please contact MetLife via:Email: csc.jordan@metlife.comPhone: +96265930912
MetLife will contact the customer with the status of their insurance request within a maximum of two (2) business days from the date of submission.
Customers can visit Metlife website for full details about the insurance service.
The policy certificate will be valid for three months if the due payment were not paid, afterwards it will be automatically cancelled from Metlife side.
Call From Orange 1441(or)
from other networks 0777700141
Send to WhatsApp 0777700141
Orangemoney.care@Orange.com
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