Smart Life Package Terms & Conditions

• The Smart Life package/device will be delivered and installed after 5 working days from the 5G Home activation date. 
• The devices covered by the offer are guaranteed for one year.
• The customer can benefit from the installment option with 24 months commitment offers.
• The monthly payments for the devices will be added to the 5G Home bill.
• In the case of 5G home line cancellation/suspension for any reason the customer is obliged to pay all remining installment fees.
• 16% sales tax will be added to the monthly payments.
• Orange company is entitled to stop the service at any time in the event of cancelling the services of 5G Home or not making monthly payments.
• Terms and conditions of services for the sale of Smart Life devices apply.
• The Devices included in the package are not designed to be waterproof.
• The installation and configuration fees for the devices are limited to locations within Amman and its neighboring vicinity. For other areas, the fees amount might be changed. The installation and configuration service for the devices is available with the below details:

• In the event that the buyer does not want to install the devices through Orange team, customer needs to pick up the devices by himself as arranged with the shop representative (unless the customer purchased the package through e-shop) and Orange will not be responsible for any damage that occurs during the installation process if the devices are not installed by Orange team. Orange is obligated to provide a warranty on the device in respect of any malfunction or manufacturing defect on it and not resulting from misuse.