Offers & Services Complaint Form Customer Complaints If you are facing a problem with any of the Orange services, do not hesitate to contact us so that your problem will be solved as soon as possible Service Type - Select -FiberADSLFixed LineMobile & Internet Everywhere Subscription Number Issue Type - Select - Related Services - Select - Issue’s Nature - Select - Contact Number Device Issues Tips Modems - Change Password / Miss Password Device Type: MR 200 (Fly Box)1- Please connect to the network that you would like to change its password.2- Open your browser (Chrome, Firefox, Samsung internet, etc.) and type 192.168.1.1 in the address bar. 3- From the top right of the page, tap the menu and choose settings.4- Enter (Admin) as your username and password. A message will pop up informing you that your password is weak. Please choose (Later.)5- Choose Quick Setup from the middle of the page and click the button (Next) at the access point names’ page and the following page. 6- You will get to a page that enables you to set your username and password.(Please note that the password should contain letters, figures, and special characters; for example, Orange@123456)7- Click (Next) to get a summary of the applied changes. Then, click (Finish.)Device Type: Huawei MiFi1- Please connect to the network you want to change its password.2- Open your browser (Chrome, Firefox, Samsung internet, etc.) and type 192.168.1.1 in the address bar. 3- Enter (Admin) as your username and password. A message will pop up informing you that your password is weak. Please choose (Later.)4- Click on Settings from the middle screen. Choose Quick Setup. Then, click the button (Next) at the access point names’ page and the following page.5- You will get to a page that enables you to set your username and password. (Please note that the password should contain letters, figures, and special characters; for example, Orange@123456)Then, click (Finish.)Device Type: ZTEYou can change your WiFi username and password by following these steps: 1- Enter the browser of any mobile phone connected to this network. 2- Insert the following IP address (192.168.1.1 ) or this link (http://airbox.home) in the browser’s address bar.3- The username is Admin, and the password can be found on the back of your MiFi device or the new password in case you have changed it.4- Click on the settings icon from the WiFi network list.5- Edit the network’s name from the SSID box and the password from the Passphrase box.6- Then, click Save. Click on the map to get your location Tell Us More 0/500Clear Submit