Orange Money

Dear Customer,
We are committed to providing you with the best experience and want your voice to always be heard. If you have any complaints about our services or products, you can submit them via the online form, and our Customer Complaints Unit team will contact you within 3 business days.
You can also submit your complaint via:

• Regular mail: Customer Complaints Management Unit - Head Office, P.O. Box 926026, Postal Code 11195, Amman, Jordan
• Email: Orangemoney.Complaints@orange.com
• Direct contact with the Customer Complaints Management Unit during official working hours (8:00 AM to 5:00 PM) via the toll-free number 0777700141 or 1441
• Visiting the Head Office building in person
• Fax: +96264606111
• Text and email via phone number 0777700141

To view the Customer Complaints Guide, please click (here)

We are available 24/7 to serve you at home or in the office, anytime. Our customer service center offers continuous support through a highly qualified and experienced team to provide any assistance you may need, anytime, anywhere.

• Free phone  0777700141
• Personal visit to any of Orange's stores
• Communication via the chatbot service through our official website
• Through the email Orangemoney.care@Orange.com
• For data privacy related matters, you may contact our Data Protection Officer during working hours at dpo.jo@orange.com or 0776800513

Orange Money working hours & location:

• Working days and hours: From Sunday to Thursday, from 8:00 am to 5 pm. 
• Location: Amman - Abdali - The Boulevard - Black Iris St.