Orange Money

• Transactions are immediate. You will receive a notification SMS within seconds after each successful transaction with details of the transaction, including your new balance and you will be able to see them instantly in the your mini statement inside the application

To know more about the limits of purchases, transfers, withdrawals, or deposits please visit the Transactions Fees and Limits page

If the wallet balance is less than 2 JDs, the available amount will be deducted.

•  Anyone or any corporate with an active Jordanian mobile phone number can open an Orange Money wallet

• You can open up to two mobile wallets per ID at most, provided that each mobile wallet is linked only to one mobile number

• Please call Orange Money customer service center to verify the transaction and we will try to help you by checking the transaction log

The deduction will only be applied to wallets with balances

• Bank account is not required; all you need is an active Jordanian mobile phone number and valid ID, passport, document or corporate ID

• It is absolutely safe to keep your money in your wallet. In addition the central bank of Jordan keeps records of all transactions to prevent any fraud
  If you suspect that someone has identified your ID, change your password immediately through Orange Money application or contact our customer service center at 0777700141 or 1441 or at Orange Money customer care email orangemoney.care@orange.com

• Yes you can close your wallet by visiting any of our Orange shops, but first you need to Cash Out the wallet balance and then to fill out the termination form

It will be renewed for one year

• Opening an Orange Money wallet is free of charge

• You need to visit any of Orange shops and request to modify your mobile number and fill the form and sign it

• No, there are no monthly or yearly fees, but you need to keep your wallet active by making any transaction, because if it stayed inactive for 1 year it will be frozen and changed to dormant automatically & the then you should pay a Frozen wallet fee 2 JD’s per month

Yes

• Refill Orange prepaid accounts
• Pay Orange Postpaid bills
• Merchant Payment
• Access all eFAWATEERcom services “more than 200 billers”
• Send local and international money transfers
• Cash In / out through Orange shops, authorized points of sale, partners and Housing Bank ATM’s & all local ATMS’s
• Shop online and use your companion card while traveling
• Pay through the QR code
• Purchase Electronic Vouchers

• Orange Money is a licensed payment service provider by the Central Bank of Jordan.

•  Yes you can use it, however, if you want to make a transaction that requires a One Time Password, your line must be active or at least receiving SMS .
•  If you would like to switch to a new active line, you must visit any of our Orange shops in the kingdom to fill out a modification request to change the mobile number and the wallet be directly active on the new number.

Deductions will begin on the next month after dormancy and it will take place on the 28th of each month

• Where can I Cash In to my wallet?
  Orange Money users can Cash In through:
  • Orange shops
  • Authorized Points of Sales
  • Orange Money partners
  • Selected Total Gas stations
  • Cardless Cash In through Housing Bank ATM network
  • Cardless Cash in through Jordan Kuwait Bank, Arab Bank, Cairo Amman Bank & Capital Bank ATMs
  • Bank to wallet Cash In through eFAWATEERcom “Feed your Orange Money Wallet from your bank account”

• Yes, You can access your Orange Money wallet overseas and perform all transactions

• No

The minimum amount that you can cash in into your wallet through eFAWATEERcom bank to wallet is 5 JDs

• No minimum balance is required

• Any transfer you make will be confirmed via an in App confirmation message before proceeding. Unfortunately, once you confirm the transaction, you cannot reclaim the amount sent

• TOTAL
•  UAE Exchange
•  Saudi Exchange
•  Hani Saudi Exchange
•  Musharbash Exchange
•  Khalil Al Rahman Exchange
•  Abu Sheikha Exchange
•  Alalami Exchange
•  Zamzam Exchange
•  Al Shorouq Exchange
•  Jordan Post
• Al Fuais Exchange
• Almousa Exchange
• Sahloul Exchange

• Orange shops
• Authorized Points of Sale
• Orange Money partners
• Selected Total Gas stations
• Card & Cardless Cash Out through Housing Bank ATM network
• Cardless Cash out through Jordan Kuwait Bank, Arab Bank, Cairo Amman Bank & Capital Bank ATMs
• From any Local or International ATM using Orange Money Visa companion card

All types of mobile devices support Orange Money. All you need is just an active mobile phone number.

•  For smart phones you can download Orange Money Jordan application using the below links: IOS , Android
•  For non-smart phones you can use the USSD menu *999# Orange numbers only

Yes, Orange Money Visa Companion Card can be connected to PayPal account to make purchases. As for the transfer and the rest of the PAYPAL services currently are not available.

It is now possible to open an Orange Money wallet free of charge while at home through self-registration and have your wallet activated automatically so that you can receive your salary, pay for your basic needs such as bread, medicine, and groceries, refill your Orange Prepaid lines, pay your Orange Postpaid bills and send and receive money easily.

• Through your mobile (self-registration): You can open your account by following the below steps:

  • Download the app from the Google Play Store, Apple Store, or HUAWEI AppGallery directly to your mobile phone

  • Create your profile using the self-registration on the mobile app

  • Add your phone number and your personal information

  • Take a picture of your ID (Front & Back)

  • After that you will receive a SMS that Orange Money Wallet is created successfully

• Visit any of authorized Points of Sale or partners (full registration process) you need to fill the opening wallet form and provide the required documents

•  Through Orange Money application:
  You need to login to your Orange Money app, and choose Money transfer, in the money transfer screen you will enter the mobile number that you want to transfer money to with the amount that you want to transfer and you can add any notes or remarks about this transfer after the transaction is done successfully you will receive an SMS with your transfer detail
•  USSD menu (*999#) for Orange mobile customers only
  You need to follow the steps in the USSD