Orange Money Orange Money FAQs Orange Money FAQs FAQs Have questions? We have answers to all your inquiries and more. CliQ FAQs - Any - General FAQs e-Voucher FAQs QR FAQs CliQ FAQs International transfers Closing Inactive Wallets (dormant Wallets) Customer Care Apply How Can I create new Alias? First, please update Orange Money wallet application through the App Store, Google Play or Huawei app Gallery, and then log in to your wallet. Login into Orange Money Wallet Then click on “CliQ” in the side menu Then you can add an Alias either in alphanumeric or email format Then tap on “Add” You can add up to 5 Aliases and you can set the desired Alias to be as default sender You can also delete and suspend the aliases Does the feature comply with CliQ standards?Yes, it fully complies with CliQ rules and standards, including timing and timeout constraints How to use the CliQ service? First, please update Orange Money wallet application through the App Store, Google Play or Huawei app Gallery, and then log in to your wallet. Choose (Money Transfer) Enter the receiver CliQ Alias name of the (the Alias name of the receiver bank or the mobile wallet) Then press Transfer Can I track refund transactions?Yes, all refund transactions are available in the Mini Statement. What is the "Return Payment" feature?It is a function that allows customers to quickly and securely refund funds received mistakenly or incorrectly. What is the duration of the grace period to return the wrong transfer?6 days Can the sender and the recipient return a transfer that was sent by mistake?Only the recipient can return the transfer. Who should I contact for assistance or support?For support, please contact Orange Money Call center on the number : 0777700141 or 1441. How can I return my payments?You can return payments via the Orange Money app by selecting the transaction inside Mini Statement and clicking the "Return Payment" option. What is CliQ?CliQ is a system for instant payments. It is owned and operated by JoPACC. The system enables the instant transfer of money. Are there any limits to the refund amounts?Yes, the refunded amount must be equal to or less than the original transaction amount and cannot exceed it. Who can benefit from CliQ services? Currently, Orange Money clients and selected banks clients which are connected on the system can benefit from the system services. What is the maximum limit for CliQ transfers per day? We apply the same local transfers limit, which is 10 transfers per day Is there a fee for the refund process?No, refund transactions are processed without any additional fees. Is there any fee applied to CliQ transfers? To know the Cliq transfer fees, please visit Transaction Fees and Limits page Can I refund the same transaction more than once?No, each transaction can only be refunded once. Have a New Question? Post your question HERE and we'll answer
