Orange Money

We may collect and process the following personal data about you:

• Personal Identifiers: Name, national ID, passport details, date of birth.
• Contact Information: Phone number, email address, postal address.
• Financial Information: Company account details, transaction history.
• Technical Information: IP address, browser type, device information, cookies.
• Communication Records: Emails, chat history, call recordings for customer service.

We use your personal data for the following purposes:

• To provide financial services and process transactions.
• To verify your identity and prevent fraud.
• To comply with legal and regulatory requirements.
• To improve our website, services, and customer experience.
• To communicate with you regarding products, services, and promotional offers (with your consent).

We process your personal data based on:

• Your consent when required.
• Contractual necessity to provide banking services.
• Legal obligations to comply with regulatory requirements.
• Our legitimate interest in fraud prevention, security, and service improvement.

We may share the information about you and your dealings with us, to the extent allowed by law, with:

• Orange Money branches and departments.
• Regulators.
• External Auditors.
• Third-party service providers.
• Agents acting on behalf of Orange Money.

Orange Money Company staff, as well as third parties with permitted access to your information, are required to observe our confidentiality obligations.

We take appropriate measures to maintain the security of your personal information and protect it from loss, unauthorized access, misuse, alteration, or disclosure.

Your personal information in our possession remains secure because of:

• The strict security measures and technologies we use to prevent fraud and protect our systems from intrusion.
• Security controls and processes that are regularly updated to meet or exceed industry standards.
• Our employees are trained to respect the confidentiality of any personal information we hold.

To help you in protecting your personal information, we recommend the following:

• Regularly check your account balance and account statements and report promptly any discrepancies to your branch.
• Contact us immediately if you believe someone else may have access to your password, user ID, PIN, or other confidential information.
• Do not share confidential information via your phone or online unless you know or can verify the recipient.
• Ensure that your account records are properly disposed.
• Utilize a secure browser when conducting transactions online, close online applications when not in use, and ensure virus protection is regularly updated.

If you wish to unsubscribe from marketing messages, you can send a secure email through the Orange Money app or via Orange.jo on the web, and we will remove your phone number from the marketing database to stop sending such messages to you.

Any personal information provided by you to Orange Money Company, will be used for the purpose of providing and operating the products and services you have requested and for other related purposes which may include, updating and enhancing Orange Money Company records, understanding your financial needs, advising you of other products and services that may be of interest to you, for fraud prevention, and for purposes required by law or regulation.

When inquiring or requesting information about a specific product or service, or in case of volunteering information using any of Orange Money Company contacts, (e.g. Suggestions Form) we will use your e-mail address to reply, and we may store your e-mail address, your message, and our response for quality assurance purposes. We may also do this to meet our legal and regulatory requirements.

Keeping your account information accurate and up to date is very important. You have access to your account information, which includes your contact information, account balances and transactions, and similar information, through various means, such as account statements, Phone financial, and Internet financial. If you discover inaccuracies in your personal information, please promptly notify the branch or office where you do business, so that we can make the necessary updates or changes.

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy and comply with legal obligations. When no longer required, data is securely deleted or anonymized.

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate data.
• Deletion: Request deletion of your personal data under certain conditions.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of Consent: Withdraw consent for processing when applicable.

To exercise your rights, please contact us using the details below.

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We may update this policy from time to time. Any changes will be posted on our website with the revised effective date.

For inquiries regarding data privacy, you can contact our Data Protection Officer during working hours at:

Orange Money
Bldg. #1, Al-Sawsanah Al-Sawda Street, Boulevard, Abdali, Amman.

Email: dpo.jo@orange.com

Phone: 0776800513