Privacy Notice

Orange Jordan respects your privacy and it is our objective to provide excellent quality service to all our customers and partners. This privacy notice has been formulated to help you understand the nature of the data we collect from you and how this personal data will be treated by us. It is important you are informed how Orange Jordan uses your personal data and your rights as a customer when you share your data with us and according to Data acts and regulations in the Hashemite Kingdom of Jordan.

Why We Collect and Use Your Personal Data
We collect and use personal data from you to help us provide the highest standard of products and services to you. For example:

  • Enable us to develop, enhance, market and/or deliver products and services to Orange Jordan customers
  • Enable and support our operation and systems to ensure continuity and quality to our services
  • Enable us to provide accurate billing, to process payments for products and services and to process the delivery of products to you
  • Understand your needs as customers and your eligibility for products and services and recommend particular products and services that would be relevant to you.
  • Communicate product and services launched.
  • Resolve any queries or complaints you may have and allows us to provide you a personalized and effective customer experience across all our channels.
  • We also need to collect and process personal data to meet legal and regulatory requirements.
  • We may also share the collected information it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
  • We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the app. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.
  • We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with jood by Orange, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

What Personal Data We Collect and Use

These are the main types of personal data we collect and use about you:

  • Data that you give us which is required when registering with our services (such as name, e-mail address, address, billing address, phone number, date of birth, nationality, gender, including the provided identification documentation).
  • Data that you give us to pay for our services, including your debit or credit card or mobile wallets details other payment information.
  • Data that we get from your use of our services, websites or mobile apps (such as cookies and usage data).
  • Data derived from your use of our communications networks including Service usage details ( including your call, text, browsing and billing records), your network location (when you make or receive phone calls, messages or use the internet), your IP address (from which you access the internet, the date and time you access a website, and the web pages you visit).
  • Data exchanged during our communications with you (such as customer support requests and feedback from you, information you provide as part of surveys, promotions, competitions or prize draws).
  • Data from devices that helps in products recommendations and solving technical complaints (such as Device ID).
  • Your interests and preferences.
  • Customer location data that helps in improving network related complaints resolution and any operational services (including delivery).

How We Collect Your Personal Data
We may collect personal data in different ways, including:

Product and Services – When you register, use or sign a contract electronically for the service to become our customer and use our products or services.
Direct Interactions – When you complete a form and send it to us via our website, mobile apps, by email, post or via a phone call to our call center. This includes any personal data you provide to us when making an enquiry or taking part in a promotion.
Third party data – When you voluntarily provide us with information from your social media account (to log-in to our services) and when you access location-based services (access to a custom and searchable map for delivery services)
Social Media Interactions – Any posts and interactions you have directly with us on social media channels.
Browsing – Data about how you are using our web site, including the date and time of your visit, the type of Internet Browser you use and how you were referred to our web site.
Web Surveys – Our online web surveys enable us to gather specific data regarding issues such as your feedback on the look and feel of our website and mobile apps. Additionally, we may also request information on several elements of our Customer Service. Your feedback is vital, appreciated and enables us to enhance the quality of Customer Service we provide. The provision of your name and other details is optional.
Telecommunication Network – When you use Orange Jordan networks.

How Long We Store Your Personal Data
Your personal data is only stored for as long as it is necessary, according to defined retention periods, for the purposes for which it was collected, and for satisfying any legal, regulatory, accounting or reporting requirements. This length of time may vary depending on individual circumstances. We regularly review our data retention period to ensure we are not keeping your data for longer than necessary.

Data Protection and Disclosure
We take the protection of your data very seriously, and will employ appropriate organizational and technical data protection and security measures and procedures to safeguard your data from any unauthorized disclosure or processing. Orange Jordan will maintain at all times the privacy and confidentiality of all personal data collected. Such data may only be disclosed or shared when approved and required by law, or when we believe that such action is necessary or desirable to provide products and services, or technical support, for the performance of the service and according to above section( Why We Collect and Use Your Personal Data). We will not use any of your personal data for commercial purposes to any third party outside Jordan or partner companies without your permission unless it is collected without identifiers on an aggregated basis for analytical purposes, studies, reports with adherence to personal data protection acts and regulations in the Hashemite Kingdom of Jordan.

Right to request erasure of personal data
The right to request the removal of personal data, often referred to as the "right to be forgotten," allows individuals to seek the deletion of their personal information under specific circumstances. These include situations where: 

  1. The personal data is no longer necessary for the purposes for which it was collected or processed.
  2. The processing was based on consent, which has been withdrawn, and there is no other legal basis for the processing.

However, certain exceptions exist where we may decline an erasure request. For instance, if retaining personal data is necessary to comply with a legal obligation or for the establishment, exercise, or defense of legal claims.

If an individual does request the erasure of their data, it may result in the removal of records that benefit them, such as their inclusion on a suppression list. They would need to contact us to provide personal information again if they wish for us to retain it in the future.

Changes to This Privacy Notice
In order to ensure that we continue to offer the best possible experience and the highest level of protection to you, we reserve the right to update the Privacy notice as and when necessary and appropriate. We therefore recommend you check it periodically.

Contact us with your Questions and Comments
In case of any questions or comments you can reach us via sales office, email, chat, and social media or through Orange portal and Orange mobile apps.

Links to Other Websites
Our website and mobile apps may contains links to third party sites, which may be subject to separate privacy policies. These sites are not under our control, and we are not responsible for their own privacy policies.