What is VoLTE?

VoLTE is short for Voice over Long-Term Evolution (Voice over LTE). VoLTE allows for traditional voice communication to be delivered over the 4G/LTE mobile network instead of traditional 2G and 3G networks. The feature aims to improve the quality of voice calls by offering HD voice and simultaneous voice and data transfer during a call. It also ensures faster call set-up times and improved network availability.

VoLTE meets your everyday needs by making multitasking easier than ever. By activating it, you can browse the web and download media while on the call.

What are the

VoLTE subscribers Benefits

  • Take your calling experience to a whole new level with VoLTE
  • Enjoy high-definition voice calls and connect faster with your loved ones.
  • Be more productive by browsing online while on the phone.
  • In addition, unlike regular voice calls, Voice over LTE does not drain your phone battery.

Are there any subscription fees for VoLTE?

No. Voice over LTE is charged at the same rate as other voice calls and does not consume your mobile data. Voice calls and the internet are priced according to your current plan. For example, if you have activated a voice bundle or a minute balance, the call will deduct minutes/seconds from the bundle according to the price plan type.

Does VoLTE work on international roaming?

No, there are no VoLTE roaming agreements with international telecom operators. traditional 2G/3G network will be used while roaming.

How can I activate/deactivate Voice over LTE?

It can be activated through my orange app then by adjusting the “Settings” menu on your handset device.


Android:

Step 1: (activate VoLTE service from My Orange App)

  • Open My Orange App
  • Go to Mobile services
  • Select VoLTE
  • Press Activate VoLTE
     

Step 2: (activate the service from your mobile settings)

  • Go to Settings
  • SIM cards & Mobile networks
  • Click on Orange SIM cars settings.
  • Put VoLTE slider on This may slightly vary depending on your smartphone model.
     

iPhone:

Step 1: (activate VoLTE service from My Orange App)

  • Open My Orange App
  • Go to VoLTE (Voice Over LTE)
  • Press Activate VoLTE
     

Step 2: (activate the service from your mobile settings)

  • Go to Settings
  • Click on Cellular
  • Go to Cellular Data Options
  • Tap Voice & Data
  • Select LTE Put VoLTE slider on/off.

If a VoLTE subscriber calls another subscriber and finds that his device does not support VoLTE or vice versa, will that affect the connection?

There is no effect on the connection.

What happens if a subscriber replaces a VoLTE-enabled device with a non-VoLTE-enabled device?

In this case, he will not be able to benefit from the VoLTE service and his communication will be done in the way that is currently on the 3G/2G network.

Is VoLTE affected if the subscriber replaces the SIM card?

The service is not affected if the SIM card is changed.

Does VoLTE work on eSIM cards?

Yes, it works on eSIM cards.

In the IEW Data Line, is there any impact on the VoLTE service?

VoLTE is for voice calls only, and is not connected to the Internet.

What happens when moving from an area covered by 4G / LTE to an area covered only by a 3G network? And if the subscriber is in an active connection, will there be any interruption?

It is automatically switched from 4G network to 3G without interruption in the call.

Does VoLTE leave any impact on the battery life of the devices?

There may be a slight improvement in battery life.

Is VoLTE available for all offers or specific offers?

VoLTE is available for all prepaid mobile and postpaid lines and will be available soon for corporate offers

The following devices support VoLTE and tested under Orange Jordan network, please make sure you have the latest software version from your device manufacturer and activate the service through My Orange App to enjoy the service:
Samsung Models
  • Galaxy S22 Ultra
  • Galaxy S22+
  • Galaxy S22
  • Galaxy S23 Ultra
  • Galaxy S23+
  • Galaxy S23
  • Note 20 Ultra
  • Note 20
  • Galaxy-Xcover-Pro2
  • Galaxy Z Fold 3 5G
  • Galaxy Z Flip 3 5G
  • Galaxy Z Fold 4
  • Galaxy fZ Flip 4
  • Galaxy S20
  • Galaxy S20 Ultra
  • Galaxy S20+
  • Galaxy S21
  • Galaxy S21+
  • Galaxy S21 Ultra
  • Galaxy A52
  • Galaxy Tab S7 +
  • Galaxy Tab S8+
  • Galaxy Tab S8
  • Galaxy Tab S8 Ultra
  • Galaxy Tab S7 L
  • Galaxy S21 FE 5G
  • Galaxy M62
  • Galaxy Note 10 Lite
  • Galaxy Z Fold 2
  • Galaxy Z Flip 
  • Galaxy A33 5G
  • Galaxy M52 5G
  • Galaxy A71 
  • Galaxy A73 5G
  • Galaxy A53 5G
  • Galaxy M53 5G
  • Galaxy A72
  • Galaxy A13 5G
  • Galaxy A32
  • Galaxy S20 FE
  • Galaxy M22
  • Galaxy A22
  • Galaxy A52s 5G
  • Galaxy A52 5G
  • Galaxy M33
  • Galaxy A51
  • Galaxy A22 5G
  • Galaxy A23
  • Galaxy M32
Infinix Models
  • HOT 10i
  • HOT 10T
  • HOT 11
  • HOT 11S
  • HOT 12
  • HOT 12 Play
  • HOT 12i
  • HOT 20
  • HOT 20i
  • HOT 20S
  • NOTE 10
  • NOTE 10 PRO
  • NOTE 11
  • NOTE 11 Pro
  • NOTE 11S
  • NOTE 12
  • NOTE 12 PRO
  • NOTE 12 VIP
  • NOTE 12i 2022
  • SMART 5
  • SMART 6
  • SMART 6 PLUS
  • ZERO 20
  • ZERO X
  • ZERO X Pro
     
Tecno Models
  • CAMON 16
  • CAMON 16 Premier
  • CAMON 17
  • CAMON 17 Pro
  • CAMON 18
  • CAMON 18 Premier
  • CAMON 18P
  • CAMON 19
  • CAMON 19 Neo
  • CAMON 19 Pro
  • CAMON 19 Pro 5G
  • PHANTOM X
  • POP 6 Pro
  • POVA 2
  • POVA 3
  • POVA 5G
  • POVA Neo
  • POVA Neo 2
  • TECNO SPARK 7
  • TECNO SPARK 7T
  • TECNO SPARK 8
  • TECNO SPARK 8 Pro
  • TECNO SPARK 8C
  • TECNO SPARK 8T
  • TECNO SPARK 9 Pro
  • TECNO SPARK 9T
     
Xiaomi Models
  • Redmi 10A
  • Redmi 10C
  • Xiaomi 12 Lite
  • Redmi 10 5G
Apple Models
  • IPHONE 14 PRO MAX
  • IPHONE 14 PRO
  • IPHONE 14
  • IPHONE 14 PLUS
  • iPhone 13 Pro Max
  • iPhone 13 Pro
  • iPhone 13
  • iPhone 13 Mini
  • IPHONE 12 PRO MAX
  • IPHONE 12 PRO
  • IPHONE 12
  • IPHONE 12 MINI
  • IPHONE 11 PRO MAX
  • IPHONE 11 PRO
  • IPHONE 11
  • IPHONE XS MAX
  • IPHONE XS
  • IPHONE XR
  • IPHONE X (except A1865 model)
     
Huawei models
  • Nova 8
  • Nova 7i
  • P40
  • P40PRO
  • P30
  • P30PRO
  • Mate 30 Pro
  • VoLTE (Voice over LTE) is a service available to certain smartphone devices on Orange Jordan network that allows for traditional voice calls to be terminated over the 4G/LTE network as opposed to the traditional older 2G and 3G networks. The service aims to improve voice call quality by offering HD voice, simultaneous voice and data transfer during a call, faster call set-up times, as well as better network availability
  • In order to use VoLTE a customer needs to have a compatible device that supports VoLTE on Orange Jordan network, the latest SW release, as well as the VoLTE service provisioned on their SIM card. the service is free of charge. The VoLTE function, depending on device type, may also need to be switched on in the device's settings, please consult your device manufacturer's user guide to find out where to enable VoLTE.
  • VoLTE will only function when in 4G/LTE coverage, however it is important to note that the device will automatically switch back to the older 2G and 3G technologies when necessary to enable a seamless experience. A customer on VoLTE can call a customer on a non-VoLTE device, or who is not in 4G/LTE coverage, and vice versa however, the full functionality of VoLTE may be limited. 
  • VoLTE calls will be billed as per the existing rules applicable to your price plan i.e. if there is a voice bundle available or a minute balance, the call will deduct minutes/seconds from the bundle depending on the price plan type. Where there are no voice or minute bundles available, the call will be charged at the standard per minute or per second rate applicable to the price plan making the call.
    NB: VoLTE calling will
    NOT use available Data bundles.
  • In order for a customer to determine if their VoLTE calling is active and working, they need to look for the following indicators bearing in mind these can be different from device to device.
    • A logo on the screen that says 'VoLTE'.
    • When making or receiving a call the 4G logo remains on the screen and does not change to 3G.
    NB: You may need to pull down from the top of the screen of your device in order to see all logos and/or text.
  • Orange Jordan reserves the right to amend these terms and conditions.