Service Features

eSIM for First Time in Jordan

eSIM stands for "Electronic Subscriber Identity Module " and is a new technology that is considered an alternative to traditional SIM cards that we use in all our mobile phones and devices. This new technology was recently adopted by GSMA (Global System for Mobile Communications Association” which is the Trade Body that represents the interests of mobile network operators worldwide

Through this new technology, the SIM card got embedded within the device where the user won’t need to remove it but will be able to easily move from one operator to another. In the near future, eSIM will be used in wearable, Smart Homes as well as in cars.

eSIM has many Features

  • eSIM will include the profiles of all Telecommunication Providers, but only profile can be used at a given time where customers no longer need to manage physical SIM cards since
  • eSIM provides a smooth and simple experience and minimizes the time required to connect to the network , more simplified processing and more reliable service since it is embedded within the device
  • Customers can have multiple profile on the same device "up to 10 at the same time" without having to carry physical SIM cards, However, you may not activate more than one number.
  • It also protects the user against the risk of physical SIM damage, as well as the risk of the information loss

Activating the eSIM

  • Make sure your device is connected to the internet through a Wi-Fi connection and has the latest software version that supports eSIM.
  • To activate the eSIM, go to Network Settings on your device, scan the QR code using your camera, and follow the instructions.
  • Wait until your device connects to the network, and the eSIM will then be ready to use.

Important Information

The QR code on the eSIM voucher is for one-time use only. If you delete your eSIM profile, or your device is lost or stolen, you must visit one of Orange’s smart stores to get a new QR code.

Ready for the Future

The eSIM for Humat Al Watan lines


eSIM is available in..

Find Orange Shops where you'll can get your eSIM


What is the e-SIM?

An eSIM is the equivalent of a digital or electronic version of your physical SIM. This feature allows you to store several SIM cards on your device without having to physically carry them. Note: The eSIM is embedded in your device and can’t be removed


What do I need to activate the eSIM?

First you need to have an eSIM enabled device. To activate the eSIM you should go to one of our Smart Stores and request a replacement of your SIM for an eSIM

What are the Mobile devices that support eSIM?

·iPhone Xs
·iPhone Xs Max
·iPhone XR
·iPhone 11
·iPhone 11 Pro
·iPhone 11 Pro Max
·iPhone SE (2020)
·Samsung S20
·Samsung S20 Plus
·Samsung S20 Ultra
·Galaxy Fold
·Galaxy Z Flip

How to switch from one eSIM device to another?

  • You should visit one of the Orange Smart Stores and request a new QR code
  • Ensure that the eSIM profile is deleted from your device
  • After you delete your profile, use the new QR code that you received and follow the process detailed in the eSIM user manual

Can I delete my eSIM?

Yes, it can be deleted, However, this does not cancel the line or change the rate plan that will continue to be billed. To cancel the line you have to visit any Orange Stores

What should I do in case I am selling my device ?

Make sure to delete the eSIM profile on your device

Can I use any Smart watches with eSIM ?

Unfortunately, at this stage, Smart Watches will not be available in the list of devices supporting eSIM