Coverage is available in specific areas across the kingdom, and we are working to expand it as soon as possible. Check Coverage  through Coverage map  to enjoy 5G internet offers.

As a new 5G Home customer, you’ll receive a 5G router for internet connection at the time of your 5G internet offer  application . It will include a Data SIM, all you have to do is to connect them at your home as mentioned the installation manual 

We dispatch your bill every 15th of the Month, and will include a month in advance. 

You first bill will include 1 month in advance + the period from the activation date till the bill issuance date 

Individual speed results will vary as it might be affected by many factors such as the weather, interference from buildings. The areas where in you’ll get the best coverage experience are the following:

• The 5G Device is Near a window
• In an open space away from walls, obstructions, heavy-duty appliances, or electronics such as microwave ovens and baby monitors
  
   Note: it’s always recommended to do the speed test on Ethernet cable and after disconnecting all the devices connected to the network. 

There is no direct comparison between fiber and 5G, as each service depends on a different technology:

• The fiber service is based on fiber optic technology, which includes access to the Internet from the subscriber’s home directly through the fiber optic cable that is connected to the fiber box, where the subscriber gets a fixed, guaranteed and very high speed starting from 200 Mbps and up to 10,000 Mbps Depending on the selected offer.
• Our 5G internet offer  provides home internet through a 5G router that relies on cellular tower networks with the fifth generation technology 5G that provides high internet speeds (depends on the number of subscribers connected to the same tower at the same time)
• The 5G service can be compared with the current 4G service, as the 5G home service provides speeds way faster than that of 4G and an extremely low latency to ensure a very distinctive internet experience.

It will automatically connect to 4G.

In case you decide to terminate your contract before the end of your contract duration, you will be charged:

• 5G monthly fees  for the rest of your commitment period(including 5G router rental) 
• 5G router Termination fees incase not returned (50JD tax exclusive) 

Yes, you can migrate from 4G Internet everywhere to 5G home if you are an existing subscribe for 5 months and above and under the same national ID 

You can check you remining data bundle :

• Through My Orange app
• Through WhatsApp:   https://bit.ly/3PlwaGA
   

Yes, you can migrate from the ADSL service to 5G offers, if your subscription has been active for 5 months and more and under the same national number

You can get help by dialing from orange mobile line 1777 or through calling 0777700177  From other networks or through whatsapp on 0777700177